What is TLH?
Your Total Listening Hours (TLH) is the amount of time your station stream is listened to by all of your listeners in total.
How is TLH calculated?
The equation to figure out a station’s monthly TLH is as follows: (Number of Listeners Over the Course of a Month x Average Minutes Listened) ÷ Minutes in an Hour = Total Listening Hours.
For example: 3,000 listeners over the course of a month listen for 30 minutes each brings you to 1,500 TLH. ([3,000 x 30]/60=1,500.)
This can vary greatly each month depending on the number of listeners your station gets and how long each listener tunes in.
Why is TLH important?
Each broadcast package comes with a TLH cap. Check the broadcast package chart to see your TLH cap. The TLH listed for your broadcast package is the total listening hours for each billing calendar month. In other words, your TLH will reset monthly. Your accumulated total for the current month can be found on your Live365 Dashboard, as shown below:
Currently, the allotted TLH for each Broadcast Package is as follows:
Package 1: 1,500 hours
Package 2: 3,500 hours
Package 3: 7,000 hours
If your station is nearing the maximum TLH for your monthly billing cycle, one of our agents will notify you. From there, you have the option to take your station offline, cutting your listeners off immediately, or bump up to the next package, ensuring your listeners will not experience an interruption in the stream. If no action is taken, you will automatically be bumped up to the next package. In instances where you bump up to the next broadcasting package, you will be charged a pro-rated amount depending on how far into the month you reached your TLH limit.