You can find all the Live365 documentation and tutorials at https://support.live365.com/hc/en-us . If you still can’t find the information that you are looking for, or if you think you’ve encountered a bug, feel free to contact us. You can do this in several ways:
Open a ticket from the Dashboard
In the bottom left corner of your Live365 Dashboard, you will see a green Help icon.
Clicking on the green Help icon will open a small window from which you can leave a message for the Live365 support team.
Your name and email address are probably already filled in according to your account information. In the “How can we help you?” textbox, describe your issue. Be as descriptive as possible. It’s a good idea to include a screenshot in the Attachments section. Once you hit the “Send” button, the support team will review your ticket. Depending on the complexity of the the issue, a response to your ticket may take several days.
Open a ticket from the Navigation Bar
You can view your current tickets and open new tickets from the Help tab of the Navigation Bar. In the Navigation Bar, select the “Help” tab, then choose the “Tickets” tab.
You will see all of the tickets that you’ve already opened in this Support Tickets pane. To open a new ticket, click the “+Start New Ticket” button in the top right.
In the “Open New Ticket” pane, enter your name, e-mail address, ticket title and ticket description in the textboxes provided.
Once you hit the “Submit” button, the support team will review your ticket. Depending on the complexity of the the issue, a response to your ticket may take several days.
Managing your open tickets
Access your current tickets by selecting "Help" > "Tickets" from the Navigation Bar. In the Support tickets pane, you will see all of your current tickets.
If you have resolved the issue on your own, please close the ticket by selecting the “Close Ticket” button on the right of the ticket entry. If you have further information to add to a current ticket, use the “Reply” button to add further details without opening an entirely new ticket.
If you have a ticket that has been marked as solved, either by yourself or the Live365 support agent that was helping you, you have 5 days to re-open the ticket until it is marked as closed. Once a ticket is marked as closed, you cannot respond to it. You will need to create a new ticket to follow up on any further concerns you have.