Here are some things you should know about overdue invoices, cancelling your Live365 station and the reactivation process.
There are many reasons you may choose to cancel or reactivate your Live365 station. Additionally, your station may be suspended due to an overdue invoice or insufficient funds on your credit card. If you are looking to reactivate your station or you paid an old invoice and need your station reactivated, please skip to the last paragraph.
You can easily cancel or modify your service with Live365 by navigating to the billing section of your station page. You will be prompted to read and agree to the Terms of Cancellation, and you can choose whether you want to suspend your station today or at the end of the current invoice cycle.
If you cancelled your station by accident, you will need to reach out to a Solutions team member to remove the cancellation process that has started. We will need to manually remove the cancellation request from the billing system in order to make sure you are active for the remainder of your current invoice and beyond.
If you want to reactivate your station after it has been cancelled or suspended, please open a new ticket with us and we will process your request as soon as possible. Reactivation after suspension or cancellation requires manual intervention from one of us. We may reach out to you to confirm the package your are looking for and to let you know a charge will be coming through. You will always receive emailed copies of your invoice and receipt of payment for transactions with us.
As mentioned in our article about Billing, it can take up to 5 minutes after payment for the suspension to be lifted or reactivation to take place.